Shipping & Returns

Shipping-

We ship our product Monday through Friday.  Please allow up to 24 hours for shipping and processing.  You will receive an email confirmation with your tracking number. Items ordered on Saturdays and Sundays will ship out Monday.  Shipping fees applied for international orders at checkout.

Returns-

All unwanted merchandise must be shipped within 14 days of purchase. All returns will be issued a store credit or refund for the full purchase amount less shipping fees (if applicable).

To be eligible for a return, your item must be unused and in the same condition that you received it with tags attached.

To return your merchandise, please ship to:

Civvy Shop
1675 Buena Vista Way
Carlsbad, CA 92008

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We are not responsible for lost, stolen or damaged goods during shipping. Consider using a trackable shipping service or purchasing shipping insurance to guarantee delivery.

Refunds- (defective/damaged merchandise only)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale Items-
All sale items are final sale. No returns/exchanges are accepted.